PinScout Support

Contact support

Email Sleepycat Software at pinscout@sleepycatsoftware.com.

Please include:

• The email address on your PinScout account, when relevant
• Whether you are using iPhone or Android
• Device model and operating-system version
• PinScout app version
• A short description of what you expected
• What happened instead
• Steps that reproduce the problem
• A screenshot, when useful

Please do not send passwords or other sensitive information. Support will never ask for your password.

Create an account or sign in

You can create a PinScout account with an email address and password, Sign in with Apple, or Sign in with Google. If a provider button is not shown, that sign-in option is not enabled for your platform yet.

Forgot your password? Use the reset link on the sign-in screen. The reset message is sent to the email address on your account; if it does not arrive, check your spam folder and try again.

Alerts are not arriving

1. Make sure you are signed in and that alerts are enabled in the app.
2. Allow notifications for PinScout in your device settings.
3. Confirm that the filter you expect the alert from has alerts turned on.
4. Check that the shop is still active; shops can be paused or retired.
5. Make sure the device is not in battery-saver or a do-not-disturb mode that holds notifications.
6. If your subscription has lapsed, the app shows alerts as paused until it is renewed.

Alerts are not instant in every case. PinScout checks shop pages on a schedule, and delivery also depends on your device, network, and notification settings.

Filters and shops

• Follow the shops you care about, and browse each shop for its recent drops.
• Build named filters with conditions such as shop, keyword, price range, product type, tag, in-stock, or newly seen, and choose whether each filter sends alerts or is feed-only.
• If a shop is missing, submit a shop request from the app. Requests are reviewed and may be added over time.

Subscriptions and billing

PinScout subscriptions are billed by Apple App Store or Google Play, not by Sleepycat Software. The price, billing period, and renewal terms are shown in the app before you purchase.

• To restore a purchase, use Restore purchases in the app while signed in to the same store account that made the original purchase.
• To manage or cancel, use your store account's subscription settings. Cancelling does not delete your account or filters.
• Refunds are handled by the store that processed the purchase, according to its policies.
• After a purchase, renewal, cancellation, or refund, entitlement can take a few minutes to update. Pull to refresh or reopen the app.

Delete your account

You can delete your account in the app. Deleting your account removes it and the personal information associated with it, as described in the PinScout Privacy Policy. Deleting your account does not cancel a store subscription; cancel that through your Apple or Google account.

Response expectations

We review support messages as soon as reasonably possible. Response times may vary.